Coronavirus

The Prime Minister announced on 4 January a new national lockdown.

This means we must stay at home. The single most important action we can all take is to stay at home to protect the NHS and save lives.

We must not leave, or be outside of your home except where necessary. We may leave the home to:

* shop for basic necessities, for you or a vulnerable person
* go to work, or provide voluntary or charitable services, if you cannot reasonably do so from home
* exercise with your household (or support bubble) or one other person, this should be limited to once per day, and you should not travel outside your local area
* meet your support bubble or childcare bubble where necessary, but only if you are legally permitted to form one
* seek medical assistance or avoid injury, illness or risk of harm (including domestic abuse)
* attend education or childcare - for those eligible

Read the rules in full.


  • Get support if you’re clinically extremely vulnerable to coronavirus - including supermarket delivery slots.

  • Sign up for our email updates.
Go to www.gov.uk/coronavirus for the latest information about coronavirus.


On this page read about:
  1. Coronavirus advice and support
  2. Dog walking
  3. District Council service arrangements
  4. Food & Health & Safety Information for businesses
  5. Homelessness
  6. Meetings, events and services
  7. Pets
  8. Using taxis and private hire vehicles
  9. Test and Trace app
  10. Vaccination programme

District Council service arrangements

For your protection and the protection of our staff, the Town Hall at Matlock is currently closed to the public.

Please contact us online if you can. You can pay a bill (eg Council Tax or Business Rates) or report an issue (eg a missed bin collection) or comment on a planning application etc online at www.derbyshiredales.gov.uk/DoItOnline

Our phone lines are likely to be extremely busy right now, so online is your best option. But if you do need to talk to someone, please contact us using these numbers:
  • Benefits: 01629 818222
  • Council Tax & Business Rates: 01629 818222
  • Garden waste subscriptions: 01629 761223
  • Homelessness: 01629 761 181
  • Payment line (bills): 01629 761 295
  • Gold Card enquiries: 01629 761 199 (all applications will need to be either posted or emailed to us)
  • General enquiries: 01629 761 100
Citizens' Advice - based at the Town Hall - has suspended all face-to-face services but continues to provide telephone advice, including full appointments that people may need, on 0300 456 8390. Find out more on their website at www.ddcab.org.uk  

Meetings, events and services

  • Bakewell Stallmarket : Due to the national lockdown market stalls will be available only for traders selling essential goods. It means the size of the Monday market will be much reduced and situated in Granby Road (not the Market Place).
  • Bakewell Farmers' Market reopened on 25 July with Covid-secure measures in place and will continue to operate on the last Saturday of the month on a reduced basis for essential goods traders only.
  • Benefits advice: This service is unchanged.
  • Bin collections: All Household waste collections (recycling, domestic, food and garden waste) are scheduled to continue during the latest lockdown, but there are some disruptions due to a Covid outbreak among Serco's crews. Read more.
  • Bulky waste collections restarted in August 2020 after being paused during the coronavirus lockdown. They were paused again on 14 January due to a Covid outbreak in bin crews.
  • Burials: This service is unchanged but we are issuing guidance about the number of people who can attend.
  • Business adviceThis service is unchanged.
  • Business rate supportThis service is unchanged.
  • Car parks remain open to help local residents working from home or doing shopping and to prevent visitor vehicles being parked on streets. 
  • Community Fitness Activities are suspended during  the new national lockdown but our Sports Development Team have developed a wide variety of exercise videos that you can take part in at home. These videos are for all abilities and can be found on our Active Dales Facebook page or our new You Tube channel. 
  • Community support: This service is unchanged.
  • Council meetings in the Council Chamber are cancelled for the foreseeable future, but all Council and Committee meetings are meeting virtually. These meetings are streamed live on our YouTube channel
  • Council tax support: If as a result of the pandemic you are struggling to make payments such as council tax, please contact us.
  • Household waste recycling centres are operated by Derbyshire County Council. Please check details on the County Council's website here.
  • HomelessnessThis service is unchanged.
  • Housing support: This service is unchanged.
  • Leisure centres in the Derbyshire Dales, operated on our behalf by Freedom Leisure, reopened on 2 December with some restrictions but had to close again on 31 December due to new Tier 4 restrictions, followed by the new national lockdown. Use this search facility to find your local leisure centre for more details.
  • Parks and open spaces: Our parks have remained opened throughout the pandemic. Play areas within our parks reopened from 4 July and are permitted to stay open during the latest lockdown. Splashpads and tennis courts are closed. Please observe social distancing and new restriction rules.
  • Payments to suppliers: This service is unchanged.
  • Pest Control service is suspended but you can search for a Trusted Trader on the County Council's website here.
  • Public toilets continue to be generally open 10.30am - 5.30pm, with some regular seasonal closures.
  • Street bin emptying continues unchanged.
  • Walking for Health activities had restarted in some areas but are now suspended again during the latest lockdown.

Homelessness

Councils across Derbyshire are appealing to property owners that might have habitable property available for individuals or households that find themselves with nowhere to live right now.

Any landlords or property owners should contact DASH Services, who are coordinating any responses. They are available on 01332 641408 or email CB4YS@derby.gov.uk.

Or alternatively make contact with the Derbyshire Dales Housing Team on 01629 761131 / 761181 or email homelessness@derbyshiredales.gov.uk. Out of hours number: 01629 532600

Derbyshire Dales Age UK Independent Housing Advice Service   

Or call 01629 761147 or email housingoptions@ageukdd.org.uk

Food & Health & Safety Information for businesses and lockdown restrictions

Find out more about food and health & safety information for business and lockdown restrictions

Pets

The UK Government has provided some basic guidance for people with pets. The RSPCA have provided detailed advice for people who have pets/animals to be prepared and identify family or friends who can care for them if they need to self-isolate or are hospitalised.

The RSPCA have also been working closely with a range of other leading animal welfare organisations to draw up and summarise the best guidance and advice for pet owners. See this infographic with key information which may prove helpful.

Dog walking

We are encouraging dog owners to act extra responsibly at this difficult time:
  • Please keep dogs under strict control while exercising and clean up after them - it's an offence if you don’t
  • Respect others and keep dogs on leads
  • Observe social distancing (not controlling your dog can compromise this)
  • Be mindful of livestock
Here's more guidance on looking after animals during the pandemic.

Using Taxis and Private Hire Vehicles

Passengers must observe social contact rules when using taxis and private hire vehicles in England.

You must wear a face covering when using taxis or private hire vehicles. A taxi driver or private hire vehicle operator will be entitled to refuse to accept you if you do not wear a face covering.

The risk of transmission is small at 2 metres and where possible, you should maintain 2 metres distance.

If you cannot keep a 2 metre distance, reduce the risk to yourself and others by maintaining a 1 metre distance where possible, and taking suitable precautions. (for example wearing a face covering and keeping the vehicle windows open).

Follow the advice of the operator and driver. For example, you may be asked to sit in the back left-hand seat if travelling alone. You may want to check with your taxi or private hire operator before travelling if they have put any additional measures in place.

You should use contactless payment if possible, or find out if you can pay online in advance.

Where a group includes someone covered by one of the exceptions (for example, someone who is working), they are not counted as part of the gatherings limit. This means, for example, a tradesperson can go into a household of six without breaching the limit, if they are there for work. (Similarly, a taxi driver who is working should not be counted as one of the gathering).

The following COVID guidance pages on the Gov.UK website have been updated:

Coronavirus (COVID-19): safer transport guidance for operators
Coronavirus (COVID-19): safer travel guidance for passengers
Face coverings: when to wear one, exemptions, and how to make your own


Test & Trace App

Here's guidance on how to download the NHS Test & Trace App, which launched on 24 September 2020, and detailed information that addresses privacy concerns.

Vaccination programme

You do not have to apply for the #COVID19 vaccine and there is no charge for it.

When it’s your turn to get the jab, the NHS will contact you to book your appointment.

The NHS is currently offering the COVID-19 vaccine to people most at risk from coronavirus.

In England, the vaccine is being offered in some hospitals and pharmacies, at hundreds of local vaccination centres run by GPs and at larger vaccination centres.

It's being given to:

* people aged 80 and over
* people who live or work in care homes
* health and social care workers at high risk

You will also need to be registered with a GP surgery in England. You can register with a GP if you do not have one.

The vaccine will be offered more widely as soon as possible.

The order in which people will be offered the vaccine is based on advice from the Joint Committee on Vaccination and Immunisation (JCVI).

Read more about the #COVID19 vaccine.
The Prime Minister announced on 4 January a new national lockdown.