Coronavirus

Read the latest Government guidance as new restrictions came into force from Monday 14 September to help prevent the spread of coronavirus, which is increasing.

Derbyshire Dales businesses including pubs, restaurants and hairdressers are being urged to prepare for the new NHS Covid-19 App which launches on Thursday, 24 September. Find out what you need to do here.

Here's more general coronavirus information, including our own service arrangements.

Go to www.gov.uk/coronavirus for the latest information about coronavirus, including FAQs about what you can and cannot do.

On this page read about:
  1. Coronavirus advice and support
  2. District Council service arrangements
  3. Meetings, events and services
  4. Homelessness
  5. Food & Health & Safety Information for businesses
  6. Pets
  7. Dog walking

District Council service arrangements

For your protection and the protection of our staff, the Town Hall at Matlock is currently closed to the public.

Please contact us online if you can. You can pay a bill (eg Council Tax or Business Rates) or report an issue (eg a missed bin collection) or comment on a planning application etc online at www.derbyshiredales.gov.uk/DoItOnline

Our phone lines are likely to be extremely busy right now, so online is your best option. But if you do need to talk to someone, please contact us using these numbers:
  • Benefits: 01629 818222
  • Council Tax & Business Rates: 01629 818222
  • Homelessness: 01629 761 181
  • Payment line (bills): 01629 761 295
  • Gold Card enquiries: 01629 761 199 (all applications will need to be either posted or emailed to us)
  • General enquiries: 01629 761 100
Citizens' Advice - based at the Town Hall - has suspended all face-to-face services but continues to provide telephone advice, including full appointments that people may need, on 0300 456 8390. Find out more on their website at www.ddcab.org.uk  

Meetings, events and services

Impacted services


  • Bin collections: Household waste collections continue on schedule. All garden waste collections restarted from 1 June. Food waste collections returned to weekly on 27 July. After some disruption early in the lockdown, Serco restarted normal recycling collections from 15 April. Read more. Derbyshire County Council operate the local household waste recycling centres and these have reopened - more here.
  • Bulky waste collections restart in August 2020 after being paused during the coronavirus lockdown. Postponed orders will be collected from 10 August and new orders will be taken from 13 August.
  • Council meetings in the Council Chamber are cancelled for the foreseeable future, but all Council and Committee meetings are meeting virtually. These meetings are streamed live on our YouTube channelSee decisions that are being made during an emergency situation.
  • Walking for Health activities have been suspended in line with the Government's Covid19 Guidelines.
  • Pest Control service is suspended but you can search for a Trusted Trader on the County Council's website here.
  • Bakewell Stallmarket reopened on a restricted basis from 22 June - see detailsBakewell Farmers' Market reopened on 25 July with Covid-secure measures in place.
  • Parks and open spaces: Play areas within our parks reopened from 4 July, splashpads remain closed. Please observe social distancing.
  • Public toilets are generally open 10.30am - 5.30pm from 10 July.
  • Car parks remain open to help local residents working from home or doing essential shopping and to prevent visitor vehicles being parked on streets. Charging was temporarily suspended at the start of the lockdown but charges were reintroduced on 16 May. Read more.


Continuing services
  • Bin collections
  • Street bin emptying
  • Burials
  • Benefits advice
  • Business advice
  • Homelessness
  • Housing support
  • Council tax support
  • Business rate support
  • Payments to suppliers
  • Community support

Homelessness

Councils across Derbyshire are appealing to property owners that might have habitable property available for individuals or households that find themselves with nowhere to live right now.

Any landlords or property owners should contact DASH Services, who are coordinating any responses. They are available on 01332 641408 or email CB4YS@derby.gov.uk.

Or alternatively make contact with the Derbyshire Dales Housing Team on 01629 761131 / 761181 or email homelessness@derbyshiredales.gov.uk. Out of hours number: 01629 532600

Derbyshire Dales Age UK Independent Housing Advice Service   

Or call 01629 761147 or email housingoptions@ageukdd.org.uk

Food & Health & Safety Information for businesses

Find out more about food and health & safety information for businesses

Pets

The UK Government has provided some basic guidance for people with pets. The RSPCA have provided detailed advice for people who have pets/animals to be prepared and identify family or friends who
can care for them if they need to self-isolate or are hospitalised.

The RSPCA have also been working closely with a range of other leading animal welfare organisations to draw up and summarise the best guidance and advice for pet owners. See this infographic with key information which may prove helpful.

Dog walking

We are encouraging dog owners to act extra responsibly at this difficult time:
  • Please keep dogs under strict control while exercising and clean up after them - it's an offence if you don’t
  • Respect others and keep dogs on leads
  • Observe social distancing (not controlling your dog can compromise this)
  • Be mindful of livestock
Here's more guidance on looking after animals during the pandemic.
Read the latest Government guidance as new restrictions came into force from Monday 14 September to help prevent the spread of coronavirus, which is increasing.