Until 2 December England is now in new "lockdown" national restrictions.

Find out more about what these restrictions mean for you on the Government website - including:

  1. Stay at home
  2. Meeting others safely
  3. Where and when you can meet in larger groups
  4. Businesses and venues
  5. Weddings, civil partnerships, and funerals
  6. Going to work
  7. Education, school, college and university
  8. Childcare and children’s activities
  9. Protecting people more at risk from coronavirus
  10. Visiting relatives in care homes
  11. Travel
  12. Staying away from home overnight
  13. Moving home
  14. Financial support

  • Get support if you’re clinically extremely vulnerable to coronavirus - including supermarket delivery slots.

  • Sign up for our email updates.

Here's guidance on how to download the NHS Test & Trace App, which launched on 24 September, and detailed information that addresses privacy concerns.

Go to for the latest information about coronavirus.

On this page read about:
  1. Coronavirus advice and support
  2. Dog walking
  3. District Council service arrangements
  4. Food & Health & Safety Information for businesses
  5. Homelessness
  6. Meetings, events and services
  7. Pets
  8. Using taxis and private hire vehicles

District Council service arrangements

For your protection and the protection of our staff, the Town Hall at Matlock is currently closed to the public.

Please contact us online if you can. You can pay a bill (eg Council Tax or Business Rates) or report an issue (eg a missed bin collection) or comment on a planning application etc online at

Our phone lines are likely to be extremely busy right now, so online is your best option. But if you do need to talk to someone, please contact us using these numbers:
  • Benefits: 01629 818222
  • Council Tax & Business Rates: 01629 818222
  • Garden waste subscriptions: 01629 761223
  • Homelessness: 01629 761 181
  • Payment line (bills): 01629 761 295
  • Gold Card enquiries: 01629 761 199 (all applications will need to be either posted or emailed to us)
  • General enquiries: 01629 761 100
Citizens' Advice - based at the Town Hall - has suspended all face-to-face services but continues to provide telephone advice, including full appointments that people may need, on 0300 456 8390. Find out more on their website at  

Meetings, events and services

  • Bakewell Stallmarket remains open during the second lockdown on a reduced basis (around 20 traders) as, to comply with Government restrictions, only stallholders selling "essential goods" can attend. The market will be based in Granby Road only, with Covid-secure measures in place and a requirement to wear face masks. Read more.
  • Bakewell Farmers' Market reopened on 25 July with Covid-secure measures in place and will continue during the second lockdown, though only stallholders selling "essential goods" can attend.
  • Benefits advice: This service is unchanged.
  • Bin collections: All Household waste collections (recycling, domestic, food and garden waste) are scheduled to continue during the second lockdown.
  • Bulky waste collections restarted in August 2020 after being paused during the coronavirus lockdown.
  • Burials: This service is unchanged.
  • Business adviceThis service is unchanged.
  • Business rate supportThis service is unchanged.
  • Car parks remain open to help local residents working from home or doing essential shopping and to prevent visitor vehicles being parked on streets. Charging was temporarily suspended at the start of the first lockdown but charges were reintroduced on 16 May. Read more.
  • Community Fitness Activities are suspended during the second lockdown but our Sports Development Team have developed a wide variety of exercise videos that you can take part in at home. These videos are for all abilites and can be found on our Active Dales Facebook page or our new You Tube channel. 
  • Community support: This service is unchanged.
  • Council meetings in the Council Chamber are cancelled for the foreseeable future, but all Council and Committee meetings are meeting virtually. These meetings are streamed live on our YouTube channel
  • Council tax support: If as a result of the pandemic you are struggling to make payments such as council tax, please contact us.
  • Household waste recycling centres, operated by Derbyshire County Council, continue to operate during the second lockdown but please check details on the County Council's website here.
  • HomelessnessThis service is unchanged.
  • Housing support: This service is unchanged.
  • Leisure centres in the Derbyshire Dales, operated on our behalf by Freedom Leisure, have been forced to close due to the new restrictions. Freedom Leisure have issued a guarantee stating if you are a member paying for Fitness, Learn to Swim or any other type of membership you won’t lose out. Use this search facility to find your local leisure centre for more details.
  • Parks and open spaces: Play areas within our parks reopened from 4 July and are permitted to stay open during the second lockdown, but splashpads remain closed. Please observe social distancing and new restriction rules.
  • Payments to suppliers: This service is unchanged.
  • Pest Control service is suspended but you can search for a Trusted Trader on the County Council's website here.
  • Public toilets continue to be generally open 10.30am - 5.30pm.
  • Street bin emptying continues unchanged.
  • Walking for Health activities had restarted in some areas but are now suspended during the second lockdown.


Councils across Derbyshire are appealing to property owners that might have habitable property available for individuals or households that find themselves with nowhere to live right now.

Any landlords or property owners should contact DASH Services, who are coordinating any responses. They are available on 01332 641408 or email

Or alternatively make contact with the Derbyshire Dales Housing Team on 01629 761131 / 761181 or email Out of hours number: 01629 532600

Derbyshire Dales Age UK Independent Housing Advice Service   

Or call 01629 761147 or email

Food & Health & Safety Information for businesses and lockdown restrictions

Find out more about food and health & safety information for business and lockdown restrictions


The UK Government has provided some basic guidance for people with pets. The RSPCA have provided detailed advice for people who have pets/animals to be prepared and identify family or friends who can care for them if they need to self-isolate or are hospitalised.

The RSPCA have also been working closely with a range of other leading animal welfare organisations to draw up and summarise the best guidance and advice for pet owners. See this infographic with key information which may prove helpful.

Dog walking

We are encouraging dog owners to act extra responsibly at this difficult time:
  • Please keep dogs under strict control while exercising and clean up after them - it's an offence if you don’t
  • Respect others and keep dogs on leads
  • Observe social distancing (not controlling your dog can compromise this)
  • Be mindful of livestock
Here's more guidance on looking after animals during the pandemic.

Using Taxis and Private Hire Vehicles

Passengers must observe social contact rules when using taxis and private hire vehicles in England.

You must wear a face covering when using taxis or private hire vehicles. A taxi driver or private hire vehicle operator will be entitled to refuse to accept you if you do not wear a face covering.

The risk of transmission is small at 2 metres and where possible, you should maintain 2 metres distance.

If you cannot keep a 2 metre distance, reduce the risk to yourself and others by maintaining a 1 metre distance where possible, and taking suitable precautions. (for example wearing a face covering and keeping the vehicle windows open).

Follow the advice of the operator and driver. For example, you may be asked to sit in the back left-hand seat if travelling alone. You may want to check with your taxi or private hire operator before travelling if they have put any additional measures in place.

You should use contactless payment if possible, or find out if you can pay online in advance.

Where a group includes someone covered by one of the exceptions (for example, someone who is working), they are not counted as part of the gatherings limit. This means, for example, a tradesperson can go into a household of six without breaching the limit, if they are there for work. (Similarly, a taxi driver who is working should not be counted as one of the gathering).

The following COVID guidance pages on the Gov.UK website have been updated:

Coronavirus (COVID-19): safer transport guidance for operators
Coronavirus (COVID-19): safer travel guidance for passengers
Face coverings: when to wear one, exemptions, and how to make your own
Read the latest Government guidance as new restrictions came into force from Monday 14 September to help prevent the spread of coronavirus, which is increasing.