Here are the latest updates on coronavirus - including our own service arrangements.

Go to for the latest information about coronavirus, including FAQs about what you can and cannot do from 4 July.

On this page read about:
  1. Coronavirus advice and support
  2. District Council service arrangements
  3. Meetings, events and services
  4. Homelessness
  5. Food & Health & Safety Information for businesses
  6. Pets
  7. Dog walking

District Council service arrangements

For your protection and the protection of our staff, we are no longer opening the Town Hall at Matlock to the public.

Please contact us online if you can. You can pay a bill (eg Council Tax or Business Rates) or report an issue (eg a missed bin collection) or comment on a planning application etc online at

Our phone lines are likely to be extremely busy right now, so online is your best option. But if you do need to talk to someone, please contact us using these numbers:
  • Benefits: 01629 818222
  • Council Tax & Business Rates: 01629 818222
  • Homelessness: 01629 761 181
  • Payment line (bills): 01629 761 295
  • Gold Card enquiries: 01629 761 199 (all applications will need to be either posted or emailed to us)
  • General enquiries: 01629 761 100
Citizens' Advice - based at the Town Hall - has suspended all face-to-face services but continues to provide telephone advice, including full appointments that people may need, on 0300 456 8390. Find out more on their website at  

Meetings, events and services

Impacted services

Continuing services
  • Bin collections
  • Street bin emptying
  • Burials
  • Benefits advice
  • Business advice
  • Homelessness
  • Housing support
  • Council tax support
  • Business rate support
  • Payments to suppliers
  • Community support


Councils across Derbyshire are appealing to property owners that might have habitable property available for individuals or households that find themselves with nowhere to live right now.

Any landlords or property owners should contact DASH Services, who are coordinating any responses. They are available on 01332 641408 or email

Or alternatively make contact with the Derbyshire Dales Housing Team on 01629 761131 / 761181 or email Out of hours number: 01629 532600

Derbyshire Dales Age UK Independent Housing Advice Service   

Or call 01629 761147 or email

Food & Health & Safety Information for businesses

Find out more about food and health & safety information for businesses


The UK Government has provided some basic guidance for people with pets. The RSPCA have provided detailed advice for people who have pets/animals to be prepared and identify family or friends who
can care for them if they need to self-isolate or are hospitalised.

The RSPCA have also been working closely with a range of other leading animal welfare organisations to draw up and summarise the best guidance and advice for pet owners. See this infographic with key information which may prove helpful.

Dog walking

We are encouraging dog owners to act extra responsibly at this difficult time:
  • Please keep dogs under strict control while exercising and clean up after them - it's an offence if you don’t
  • Respect others and keep dogs on leads
  • Observe social distancing (not controlling your dog can compromise this)
  • Be mindful of livestock – it’s lambing and calving season
Here's more guidance on looking after animals during the pandemic.
Here are the latest updates on coronavirus - including our own service arrangements.

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