Liability insurance claims
Instructions for solicitors
In order to comply with the Ministry of Justice Pre-Action Protocol for low value (£1,000 - £25,000) personal injury claims, we expect claimant solicitors to use the electronic portal to send completed Claim Notification Forms (CNFs) (PL1 or EL1) directly to our liability insurer as follows:
Insurer - Zurich Municipal
Inception Date - 1 October 2003
Policy Number - QLA-02H104-0013
Portal Number - C00108
Please note that the time period for response, as defined by the protocol, will not be deemed to have started until the CNF is received on the portal by our insurers.
Where the claim relates to latent disease please use CNF ELD2 as appropriate or relevant.
Instructions for claimants without a legal representative
Please complete the Claim Notification form and email it to
The Council will aim to issue an acknowledgement to you within 24 hours of receipt of your Claim Notification Form.
Once your completed Claim Notification Form is received by the Council’s Insurance Team, it will be passed immediately to our liability insurers, who will handle the claim on the Council’s behalf, through to its conclusion.