1.  Advice about homelessness

2.  The Homelessness Reduction Act

3.  Contact Us


1.  Advice About Homelessness


We offer support and help whether you're homeless or worried about becoming homeless.

From 3 April 2018 the Homelessness Reduction Act 2017 came into force. The act puts a legal duty on councils to offer more support to a wider range of people who are homeless or threatened with homelessness - and to intervene earlier.


Preventing homelessness

If you're homeless or threatened with homelessness, we can help. We'll always try to prevent you from becoming homeless in the first instance.

There are lots of services to help you to stay in your current home, including help with financial difficulties, tenancy matters or relationship breakdown.

If staying in your current home isn't an option, we can help you look for a new home or other alternatives.

We also offer services to help if you're experiencing domestic abuse.

You can search online for more information about organisations and services relating to housing problems and homelessness.

In this section, you also find a number of pages and downloadable guides on homelessness if you are in a particular situation, such as:

Domestic Abuse
Ex-Armed Forces
Leaving Prison
Leaving Hospital
Mental Health Problems
Young People/Care Leavers


Advice from other agencies

If you are worried about paying your rent or mortgage, Shelter, Direct Help and Advice, and the Derbyshire Law Centre can all provide advice to help prevent problems getting out of hand.

You can contact Shelter on:

You can contact Direct Help and Advice (DHA):

You can also contact Derbyshire Law Centre:


2. The Homelessness Reduction Act


Changes in how we can help people who are at risk of homelessness

From 3 April 2018, the Homelessness Reduction Act 2017 came into force. The act puts a legal duty on councils to offer more support to a wider range of people who are homeless or threatened with homelessness - and to help earlier.

So how does the new Act help? What does it mean for the people of Derbyshire Dales who are homeless or at risk of homelessness?

The Act has required a fundamental change to the way the council delivers its homeless support and advice services.

From 3 April, new legal duties mean the council must:

  • provide advice and carry out prevention work, so that where possible, people can be supported to remain in their current home;
  • offer everyone who is homeless or at risk of homelessness access to meaningful help, irrespective of their priority need status, as long as they are eligible for assistance; and,
  • carry out prevention and relief work for anyone threatened with homelessness within 56 days (up from 28 days previously)

Helpful guidance explaining these changes can be found in fact sheets produced by the Government and in further detail in the code of guidance which sets out what Local Authorities, like Derbyshire Dales, must follow to deliver the required homelessness services.

Fact sheet hyperlink -


Code of guidance hyperlink –



3. Contact us     


During office hours

You can email homelessness@derbyshiredales.gov.uk or call 01629 761287.

Our office hours are Monday to Friday 9.00am to 5.00pm.

In person

Please contact us before coming to the office so we can make an appointment for you or provide advice over the phone. If you have nowhere to go tonight and are unable to reach us by email or phone, please come to the office:

Derbyshire Dales District Council

Town Hall

Bank Road




Out of hours

If you are homeless owing to an emergency situation outside of office hours or at the weekend, please call P3 for advice and assistance - telephone 0808 1692 333.

All applicants regardless of their situation will need to fill out the Housing Assistance Referral Form, and we advise that you do this as soon as you become in any kind of housing difficulty.  It will give us basic information about your housing circumstances and enable us to give you the best advice.

To complete the form, please go to:



The Duty to Refer

The duty to refer requires public authorities in England to notify a local housing authority, such as Derbyshire Dales District Council, of service users they think may be homeless or at risk of becoming homeless. Charitable and voluntary groups are also welcome to refer such cases to us.

Please complete the online form below to notify us of such cases, so we can provide the appropriate support to the household.

If you wish to refer someone to us, you must get their permission first. You can use the referral form here: https://hpa2.org/refer/DDDC


Reporting rough sleepers and beggars

If you've seen someone sleeping rough, we can help. We work with the homelessness charity Streetlink to meet with rough-sleepers, carry out assessments and provide support.

We look at options to reconnect people to their own area or to support them to find accommodation, usually in the private rented sector. There are some categories of rough sleepers we cannot assist due to immigration restrictions. In these cases, we'll try to reconnect them with their country of origin.


What you can do

If you spot a rough-sleeper in your local area or have concerns about people sleeping rough or using the streets, contact Streetlink. You can find out more on their website https://www.streetlink.org.uk.