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Council performance

2016/17 Service Plans

Our service plans form an important part of the management and monitoring of Council services. They contain details of the services we will deliver, linked to the aims and objectives of the Corporate Plan.

Our service plans for 2016/17 were agreed by Council on 3 March 2016 and contain our performance during 2015/16 and our targets for 2016/17.

The Plan includes our 13 ‘Corporate Plan Indicators’ and a further 13 ‘Key Performance Indicators’ which will be monitored quarterly, as well as service indicators which will be reported at the end of each financial year. The service plans also include information on staff resources and budgets to clarify the link between service levels and resources.

Performance Management Handbook

This handbook sets out what performance management is and why it is so important to achieving and demonstrating improvement.  It explains what the District Council and its staff do to plan activity and to monitor, report and improve performance in order to deliver its priorities.  Please see the latest version below - published in October 2016

Performance of the District Council's Priorities

The District Council manages its services throughout the year using 13 ‘Corporate Plan Indicators’ and 13 ‘Key Performance Indicators’ and a traffic light system. From April 2016 these will be reported twice a year to Council.

Below are summaries of our performance against the targets we set for all our priority indicators.  

Reports to Council in 2015/16

Below are summaries of our performance against the targets we set for all our Priority Indicators.

  • Council 30 June 2016


  • Council 25th June 2015



Performance summaries


Performance Summaries (first of twice yearly reports)

Half year progress


Performance Summaries

Half Year progress

Please refer to pages 6 to 7 in the Performance Management Handbook above for more details of our approach to performance management.  

Full listing of Performance Management Reports from 2012/13 - 2013/14

Corporate Committee

Community Committee

Environment Committee


Policy & Performance

Town Hall, Bank Road
Matlock, Derbyshire DE4 3NN
01629 761 102
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