Social media rules and guidelines

We use social media to share information about our services, consultations, campaigns and any other council-related information. We are committed to creating a safe, polite and honest environment on our social media platforms.

If we consider comments to cause offence to members of the public and officers of the council then we will remove these. If similar comments continue to be posted by the same user then we will consider blocking that user from commenting on our posts. 

We also reserve the right not to respond to anonymous social media accounts. 

We will remove inflammatory, obscene, political or profane content and ban or block those users who write comments that are:

  • defamatory, misleading or false
  • abusive or threatening – this includes swearing
  • unnecessarily name council staff or workers
  • obscene, profane or sexually oriented
  • discriminatory in any way
  • promoting illegal activity
  • promoting individual products or services
  • the same message posted multiple times, otherwise known as 'spamming'
  • controversial, irrelevant and off topic messages otherwise known as 'trolling'
  • yours or anyone else’s personal information e.g. contact details

When we're available

Our social media pages are monitored between 9am and 5pm, Monday to Friday, except for public holidays. 

Where necessary we may need to send your question to Customer Services or to the relevant departments to find out more information. This means that it might sometimes take a while before an answer can be given. 

If your query is serious, urgent, or involves personal details, please contact the relevant department using their specific contact details. You can also get in touch using our online enquiries form

Pre-election period

In the six-week run up to an election, all councils have to very careful not to do or say anything that could be seen in any way to support any political party or candidate. This will apply to all of our social media communications. The Council will continue to publish important service announcements using social media, but may have to remove responses if they are overtly party-political during this period

Questions or concerns

If you have questions about these social media guidelines or if you notice any offensive comments on our social media channels at any time, please email communications@derbyshiredales.gov.uk

Competition terms and conditions

  1. Entry implies acceptance of these terms and conditions.
  2. Entry to prize draws is open to all UK residents aged 18 and over, except employees (and their immediate family) of Derbyshire Dales District Council, or anyone professionally connected to the prize draws.
  3. No purchase necessary to enter the Promoter's social media promotions.
  4. The Promoter does not accept responsibility for entries that are not received for any reason.
  5. There is no cash or alternative to the prizes stated, and the prizes are not transferable. No part or parts of the prizes may be substituted for other benefits, items or additions. If winners are unable to take the prize for whatever reason, a redraw will take place.
  6. The draws will be held within seven days of the closing of the relevant promotion. The Promoter will choose one winner at random from all entries.
  7. The prizes in respect of a particular promotion will be set out in the Post relevant to that promotion.
  8. Winners' name(s) will be announced on the Promoter's appropriate social media page and instructions will be included on how to claim the prize.
  9. Unless otherwise stated, winners must accept prizes within 28 days of notification or a redraw will take place.
  10. The Promoter reserves the right to substitute a prize of equal or greater value if necessary.
  11. Winners' names may be published through other mediums including but not limited to pages on the Promoter's website, Facebook and Twitter account and printed advertising.
  12. Unless otherwise stated, the Promoter is:


Derbyshire Dales District Council
Town Hall
Bank Road,
Matlock
DE4 3NN

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