Accessibility statement

Accessibility statement for Derbyshire Dales District Council 1

  1. Website accessibility. 1
  2. How accessible is our website. 1
  3. What to do if you can’t access parts of this website. 2

Reporting accessibility problems with this website. 2

Enforcement procedure. 2

  1. Contacting us by phone or visiting us in person. 2
  2. Technical information about this website’s accessibility. 2

Non compliance with the accessibility regulations. 3

Disproportionate burden. 4

How we tested this website. 4

 

Accessibility statement for Derbyshire Dales District Council

1.     Website accessibility

This website is run by Derbyshire Dales District Council (DDDC). We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability or condition that affects you.

2.     How accessible is our website

We know some parts of this website aren’t fully accessible:

  • some important content is stored in PDF documents
  • most older PDF documents aren’t fully accessible to screen reader software
  • some live video streams don’t have captions
  • some images may not have alternative text

3.     What to do if you can’t access parts of this website

If you need information on this website in a different format please:

We’ll consider your request and get back to you in 10 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).  If you’re not happy with how the EHRC respond to your complaint, contact the Equality Advisory and Support Service (EASS).  Telephone:  0808 800 0082 eass@mailgb.custhelp.com  www.equalityadvisoryservice.com/app/ask/

4.     Contacting us by phone or visiting us in person

**Please note that the Town Hall is currently closed due to the Coronavirus pandemic**

If you have access needs, please get in touch before you visit by calling our Customer Service team on 01629 761 100 Monday - Friday between 9.00am and 5.00pm (except Wednesdays 9.30am - 5.00pm)

Our Town Hall address is: Town Hall, Bank Road, Matlock, Derbyshire DE4 3NN

Parking is available in Bank Road car park. Please check our parking web page for current parking charges.   Our office is approximately 50 meters up the hill from the car park.

Our main reception area and meeting rooms have audio induction loops and are accessible by wheelchair.

Our reception area, council chambers and committee rooms have audio induction loops.

Contact details for facilities and departments are here

5.     Technical information about this website’s accessibility

Derbyshire Dales District Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-compliance with the accessibility regulations

 

Text and links

  • The headings on some pages of the website aren’t structured correctly
  • Some links on the website use non-descriptive text such as ‘click here’ or ‘Read More…’ making it hard for users of screen readers to understand where the link goes

We aim to fix any non-descriptive link text by September 2020. When we publish new content, we will make sure it meets accessibility standards.

Images

  • Some images don’t have a text alternative, so the information in them isn’t available to people using a screen reader.

We plan to add meaningful text alternatives for all images by September 2020. When we publish new content, we’ll make sure our use of images meets accessibility standards.

PDFs and other documents

Some of our older PDFs and Word documents don’t meet accessibility standards - for example, they may contain images instead of text or not be structured so they’re accessible to a screen reader.

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.

By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we don’t plan to fix PDF files linked to planning applications where a decision has been made.

Any new PDFs or Word documents we publish will meet accessibility standards.

Recorded video

Videos available through our YouTube channel all make use of the auto-generated closed captioning available through YouTube. 

Videos available through our other social media channels (Facebook, Twitter, Instagram) do not always have captioning (open or closed).  This can make it hard for people who are deaf or hard of hearing, in quiet environments or are without headphone or speakers to understand the video.

If we commission videos containing dialogue, we will consider if open captioning is required and ensure they meet accessibility guidance.

We don’t plan to add captions into videos which have been created by third parties and we share on our social media channels.

Live video

Videos available through our Youtube livestream service don’t have captions.

We don’t plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Disproportionate burden

We have not identified anything that qualifies as disproportionate burden as of yet, but we are still evaluating our sites and may update this when we identify issues.

How we tested this website

This website was last tested on 1 April 2020. The test was carried out externally by an independent web agency. Further tests are scheduled in future along with changes to our working processes to ensure all content on this website is accessible.

The website was tested using the following tools and techniques:

  • WebAIM WAVE
  • Silktide
  • Chrome and Firefox Developer Tools
    • ArcToolKit (Chrome extension)
    • AxePro (Chrome extension)
  • NVDA (manual testing)
  • WCAG (manual testing)
  • Adobe Pro

We tested a sample of pages on

This statement was last updated on 30 April 2020.