Revenues and Benefits Self Service

Your District Council has recently implemented Connect Self Service software to give customers better access to their revenues and benefits account details online.

This new facility is intended to complement existing levels of customer service available through email, web-messaging, telephone or face to face enquiry at Matlock Town Hall. By registering you will have the ability to check arrangements in place on your account, request payment of your instalments by Direct Debit or view correspondence sent to you over time.

Registering online for an account is free and easy and will allow you to view online details for the following Council services

  • Council Tax – allowing you to view your recent bills, these balances, check recent payments or instalments and request payment via Direct Debit (DD)
  • Housing Benefit and Council Tax Support – allowing you to view recent correspondence sent to you about these entitlements
  • Landlord notifications – allowing you as a landlord to view correspondence sent to you over time concerning your tenant’s Housing Benefit entitlements
  • Business Rates – allowing you to view recent billing information and balances on these accounts.

The online registration, with most details pre-populated from known information, is linked to an account, claim or service, (subject to identity verification), and a Connect account is created with a password and a pin and mailed to you as our valued customer. This ensures that, the next time you have a query about your account or claim, you have the opportunity to Connect with us online to help resolve your enquiry yourself.

Start the registration process here – you will need to have your Council Tax, Business Rate details and/or a Benefit claim reference available and will also be asked to provide an email address as part of the registration process. Registration will take a matter of minutes and will save you time in the future in getting information about your account or claim.

Welcome to Connect!

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