Test and Trace Support payments

Derbyshire Dales residents on a low income who are told by NHS Test and Trace to stay at home and self-isolate may be entitled to a one-off payment of £500 through the Test and Trace Support Payment scheme if they meet eligibility criteria.

There are a number of Test and Trace Payment Schemes:

  • A 'Main' Scheme and a 'Discretionary' Scheme providing a one-off payment of £500, where the eligibility criteria listed below has been satisfied;  OR
  • A payment of £500, where a parent or guardian who is not themselves legally required to self-isolate but has taken time off work (and sees a reduction in their income) because they have to look after a child or young person who has been directed by their educational or care setting to self-isolate because of COVID-19. 
Click here to apply

Who can apply for a Main Scheme Payment?

You can apply for a self-isolation payment if you are aged 16 or over and you:

  • have been instructed to self-isolate by NHS Test and Trace, either because you’ve tested positive or are the close contact of a positive case and
  • are employed or self-employed and
  • are unable to work from home and will lose income as a result.

You also need to be currently receiving one of the following benefits:

  • Universal Credit; or Working Tax Credit; or income-based Employment and Support Allowance; or income-based Jobseeker’s Allowance; or Income support; or Housing Benefit; or Pension credit.
Who can apply for a Discretionary Scheme Payment?

You may be eligible for a £500 Discretionary Scheme Payment if you meet all of the main eligibility criteria relating to self-isolating under COVID-19 arrangements but haven't claimed or received one of the nominated Social Security benefits listed in the previous paragraph. 

To decide if you are eligible to a Discretionary Scheme Payment, the form will ask you two additional questions: 

  • Will you face financial hardship as a result of not being able to work whilst self isolating?
  • If yes, please provide details of the financial hardship that you will face and upload evidence in support of this statement.
A free text box is available on the form, allowing you describe your circumstances and we would encourage you to give as much detail as you can to help us process your application. 

What evidence will I need to show?

The government says you will need to show four pieces of evidence when you apply:

  • A notification from test and trace asking you to self-isolate (including a Unique ID number)
  • A bank statement for the account you wish the funds to be credited to
  • Proof of employment
  • Confirmation from your employer that you are unable to work from home - or if you are self-employed, evidence of self-assessment returns for example. 

Changes to eligibility for double vaccinated applicants from 16th August 2021

Close contacts of people who have tested positive for COVID-19 will not have to self-isolate if they have received both their vaccinations, or if they are under 18 years of age. This will mean that someone is ineligible for a payment.  

When can a parent or guardian who is not legally required themselves to self isolate but who needs to take time off work to look after a child or young person who has been directed to self isolate by their educational or care setting make an application for a £500 payment?

Applicants must meet all qualifying criteria:
  • You must be the parent or guardian of the child or young person and live in the same house address with that child from the date the young person is directed to self-isolate. The payment is limited to one person for each period;
  • You must normally be employed or self employed and cannot work from home and will lose income as a consequence;
  • You must meet all of the other means-tested eligibility criteria listed above to be eligible to receive a main or discretionary scheme payment; 
  • Your child or young person will be aged 15 or under (or 25 years under an Education, Health and Care Plan) and normally attends an educational or care setting;
  • And have been directed to self isolate by NHS Test and Trace or by their educational or care setting because they have either tested positive or have been in close contact with someone who has tested positive for COVID-19;
  • The child must have been directed to self-isolate on or after 8th March 2021 but note that qualifying applications can be backdated for up to 42-days after the period of self-isolation has ended.
What information will be requested?

Parents or guardians will be expected to provide the following:
  • Your child's name, age and confirmation of their normal address;
  • The name of their educational or care setting and the year age group, including contact details for that setting (at least an email address and/or phone number);
  • The child's first date of directed self-isolation;
  • And whether the child has an Education, Health and Care Plan if they are aged between 16 and 25 years of age.
  • Note that all of these details will be checked before a payment can be made.
What supporting evidence will be required?
  • Your child's 8-digit NHS Test and Trace ID number received directly from NHS Test and Tracing; OR
  • The official letter issued by the educational or care setting directing that child or young person to self-isolate; OR
  • A screen shot of the young person's NHS COVID-19 APP notification telling them to self-isolate AND evidence that the young person has an Education, Health and Care Plan.
  • Note that pre-payment checks in all cases will be completed.

You must agree to comply with the notification received from NHS Test and Trace and self isolate in all instances. 

How much is the payment?

You may be supported by a lump sum payment of £500. Payments must be made into a bank account.

How do I apply?

You will need to apply online and submit supporting evidence (see below). Apply online here

We will deliver the payments and administer the system, according to the government guidance and payments will be credited directly into your bank account.

Can more than one application be made? 

People from the same household can make individual applications if they each meet the eligibility criteria. Applicants can claim for each period of self-isolation as long as they meet the eligibility criteria for each individual claim and as long as their periods of self-isolation do not overlap.

The Council reserves the right to vary the terms of the scheme at any time, and without notice, should it be necessary to do so.

How payments will be made

Payments of £500 will be credited directly to the applicant’s bank account within 3 days of receipt of an eligible application.

Applicants who are overdrawn can exercise their 1st right of appropriation on the £500 payment, so that their bank does not use the support payment to pay their overdraft. The Council will provide a template to help applicants where this is required.

Other information

The Government and the Council will not accept deliberate manipulation and fraud and any person caught falsifying records or breaching self-isolation when support payments have been awarded may face prosecution and the support payments issued will be subject to claw back.

Click here to apply

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Other COVID and Test and Trace financial help payable by Derbyshire County Council