Landlord information

As a landlord, you are an important stakeholder in the service that we provide.  We aim to work with you to ensure you receive payment promptly and also to ensure any overpayment of benefit is minimised.  In return we would ask you to respect our obligations towards claimant confidentiality and the Data Protection Act when you make enquiries about your tenants.

We can pay your tenants' Housing Benefit entitlement directly to you - provided your tenant agrees or if they are more than eight weeks in arrears with their rent payments.  Where a claimant is receiving Local Housing Allowance, this will normally be paid directly to the tenant (unless they are in arrears or 'vulnerable' under the Safeguards Policy).

Please note that if you accept direct payment from us we may require you to pay back money if your tenant receives Housing Benefit to which they are not entitled.

Note that any working age person who doesn't reside in supported accommodation has to now claim Universal Credit, within which rental costs assistance is provided. So most new tenants cannot now claim Housing Benefit.