Emergencies

Flood warnings

The Environment Agency is responsible for issuing flood warnings to the public. If you live within a flood warning area, you can register with the Environment Agency to receive this service for free.

Floodline

The Environment Agency provide a dedicated Floodline information service on 0345 988 1188. The line operates 24 hours a day, seven days a week (find out about call charges).

Warnings

Flood warning information can be obtained through the Environment Agency's website, which is updated every 15 minutes. You can search for flood warnings by postcode, river, or town.

Am I at risk of flooding?

The Flood Map on the Environment Agency's website can establish how vulnerable your property may be to flooding. See if you are at risk.

Flood advice

Information on how to prepare for a flood and how to get help during and after a flood is available on the Gov.uk website.

Flash floods – what to do

Flash floods happen when an exceptional amount of rain falls in a very short time – and, though still rare, climate change and an increase in thunderstorms means they are becoming more commonplace.

  • Flash floods are extremely destructive so being prepared could save lives. Be aware and know the signs:
  • Heavy rain or severe weather reports.
  • Rising water levels with dark, churning water.
  • A build up of debris in rivers and streams which could block the flow of water.

Do not walk or drive through flood water

  • In a flash flood most injuries - and even deaths - happen when people try to cross flood water on foot or in a vehicle.
  • It only takes 15cm of fast flowing water to knock an adult over and only 60cms of water to lift and sweep away a 4 x 4 or small lorry.
  • There may also be hidden dangers in the water like rubble and exposed drains.
  • Plan where to go if you get caught in a flash flood
  • If you are in a building with at least two storeys and believe you are safe to stay where you are then you should move to a higher floor and wait for instructions from the emergency services.
  • If you are in vulnerable accommodation like a bungalow or basement without access to higher floors, or if you are outside, you should seek shelter in the nearest two-storey building or find higher ground.
  • Call 999 if you are trapped.

Floodline Warnings Direct service can offer you further advice about how to prepare for flooding. Call Floodline on 0845 988 1188 or visit the website.

Sandbags

While we will always try to help vulnerable residents, our advice to anyone concerned that their home is at risk of flooding is to buy sandbags from a hardware store. You can also use pillow cases, refuse sacks and carrier bags. Sand can be purchased from DIY stores, but please note that garden soil can be used.

Fill the bag with garden soil and then stamp down so there are no gaps, and it will do the same job. The important thing is that they get heavy really quickly, so don't overfill them. Then just tuck the open end under the bag. In anything other than a severe flood, a height of two sandbags is usually enough, overlapping like bricks in a wall, with a plastic sheet or bin bag laid on the ground underneath.

If your property is at risk of flooding here are some measures you might consider:

  • Low embankments around your property
  • Raising the flood threshold level of your property
  • Construction of a storm porch to protect the entrance of your house from the weather
  • Walls/solid fencing
  • Flood resistant gates
  • Outside wall renders and facings, including veneer walling (a thin protective wall coating)
  • Non-return valves in waste pipes and outlets
  • Portable items such as free-standing barriers, door boards and flood skirts
  • Airbrick covers, including periscope covers that seal automatically during a flood, preventing floodwater getting into your property
  • Water-resistant external doors
  • Pump & sump systems to extract floodwater
  • Sealing of floors (known as "tanking")
  • Using concrete to fill under-floor voids or delay flooding from the ground
  • Raising electrical sockets, TV points etc
  • Flood resilient kitchens (plastic, stainless steel, free standing removable units)
  • Raising white goods such as kitchen units or other at-risk items
  • Storage of at-risk items off the floor or upstairs
  • Changes to internal walls to speed recovery after a flood (e.g. different rendering; dry-lining; horizontal use of plasterboard)
  • Flood resilient skirting – skirting boards that are plastic and glued rather than nailed are more resistant to floods
  • Internal doors that can be easily moved to safety during a flood
Note that Planning Permission and/or Building Regulations approval may be necessary.

Clear up measures after a flood

1. Although medical problems after flooding in the UK are rare, floodwater can be contaminated. Follow these simple rules and you should not experience any additional health problems:

  • Use protective clothing - waterproof boots and gloves - while cleaning up
  • Always wash your hands with soap and clean water after using the toilet, before eating or preparing food, after being in contact with flood water or when taking part in cleanups
  • Don’t allow children to play in floodwater areas and make sure they wash their hands frequently (always before meals). Wash contaminated toys with hot water or disinfectant
  • Clean open cuts or sores and don’t expose to flood water. Use waterproof plasters
  • Harmful bacteria such as E. coli 0157 can pass into floodwater. Although any bacteria is likely to be substantially diluted, anyone with a stomach upset following flooding or contact with sewage should seek medical advice
  • Floodwater containing oil or diesel should disperse naturally. Any remnants can be removed using detergent. Inaccessible areas (such as under floorboards) may present an odour problem, but not necessarily a health hazard
  • As floorboards and walls dry out after a flood, any loose material should be vacuumed up
  • Children should not play on timber floorboards or any damaged tiled floors immediately after flooding. Check first for sharp edges on tiles or raised nails in boards
  • Help for vulnerable and elderly people returning to their houses is available from Social Services on 01629 533190
  • Contact your Doctor if you become ill after accidentally swallowing contaminated water
  • Replace manhole covers dislodged by floods

2. Gardens and Play Areas

Do not let young children play on affected grassed or paved areas until they have been cleaned and restored to their normal condition. Any health risk should disappear within a week or so. The best way of protecting health is always to wash hands before eating or preparing food.

3. If the inside of your home is affected:

  • Remove all soft furnishings and fittings that are damaged beyond repair
  • Remove dirty water and silt from the property including the space under the ground floor if you have wooden floors. This space may need pumping out. Allow to dry thoroughly
  • Wash down all hard surfaces with hot soapy water until they look clean
  • Heating and good ventilation will assist the drying process
  • Don’t eat any food that has come into contact with sewage or floodwater. Use boiled water, which has then been allowed to cool, to wash food which is eaten raw
  • Don’t use electrical appliances that have been in contact with floodwater until checked by a competent electrician. Your local Electricity Company will check mains supplies

     

About us 

Derbyshire Dales District Council has a service level agreement with Derbyshire County Council to undertake its duties in line with the Civil Contingencies Act 2004.

As part of this agreement, a senior emergency planning officer works at Matlock Town Hall part time.  Support on other issues such as risk assessment, eg hazardous site plans, is also provided by Derbyshire County Council.

The aim of the service is to prepare emergency plans and make arrangements to protect people and the environment in Derbyshire Dales or reduce the impact on them from an emergency.

We liaise on a regular basis with the police, fire and rescue, ambulance and health services in preparing its emergency plans.

Joint training and rehearsals take place with these services and other agencies to ensure that these plans will work.

Visit the Derbyshire Prepared website for information and advice to help you better prepare if there was an emergency.

If there are any areas of particular interest please contact the senior emergency planning officer, who will be more than happy to give your further details.

Contact us 

Senior emergency planning officer

Derbyshire Dales District Council

Town Hall

Matlock

Derbyshire

DE4 3NN

Tel: 01629 761156

Email: sam.sherlock@derbyshiredales.gov.uk

Alternative contact: 

Emergency planning team

Derbyshire County Council

County Hall

Matlock

Derbyshire

DE4 3AG

Tel: 01629 538364 

Risks

All category 1 responders under the Civil Contingencies Act 2004 are required to carry out risk assessments for their area.

In Derbyshire Dales this process has been underway since guidance was first issued by the government in 2005.  By working closely with our partner organisations in Derbyshire, we have made good progress in assessing the levels of risk for a range of potential hazards and threats in our area.

A community risk register has been compiled to show the results of these detailed assessments.  This enables us to better understand our risks and vulnerabilities, decide our priorities and identify the further actions required, including enhanced contingency planning.

Our joint aim within Derbyshire is to improve our capability to respond to any disruptive challenges, minimise the effects on our communities and to keep residents well informed while we also continue to deliver our own critical services at the required level.

This link will take you to the community risk registers on the Derbyshire Prepared website: https://www.derbyshireprepared.org.uk/risks-derbyshire/community-risk-register/

Planning arrangements

We develop and maintain a wide range of both generic and specific emergency plans.

These plans are designed to give guidance to local authorities, emergency services and other agencies so they can act quickly to provide support to those involved in a major incident in Derbyshire Dales.

Planning for emergencies ensures that we can better communicate and co-ordinate our efforts.

Further details can be found by visiting the Derbyshire Prepared website.

Business continuity 

The council has business continuity management arrangements in place to help it continue to provide key services in the event of an emergency such as severe weather disruption, staff shortages, loss of premises or power failure. 

This plan identifies critical functions and the steps that need to be taken to ensure continued service delivery. To find out more please view the policy supporting these arrangements. 

Derbyshire local resilience forum

The Derbyshire local resilience forum (LRF) is responsible for the overall direction and policies of emergency planning and preparation in Derbyshire to ensure the effective delivery of the duties under the Civil Contingencies Act 2004. The LRF has a dedicated website, Derbyshire Prepared, where you can find information and advice to help you better prepare if there was an emergency in the county. 

Flooding

If you have suffered flooding or want to know how to try and prevent flooding to your property, you may need help or advice on what to do next.

Get urgent advice or assistance concerning a flood in Derbyshire which is happening right now.

Latest weather information

The Met Office publish severe weather warnings, as well as local weather forecasts.

Flood warnings

See the flood information service for the latest flood warnings in your area.

You can also register to receive flood warnings by phone, text or email.

What should I do if there is a flood warning?

The GOV.UK website has advice for what to do if your property is at risk of flooding, including information about how to protect your property.

Is my property at risk?

You can find out if your property is at risk of flooding on the GOV.UK website.

Get help during a flood

The GOV.UK website has information about how to get help during a flood, including how you can protect yourself, your family and your belongings.

Travel updates

During a flood, listen to your local radio stations for details of travel disruption.  Find out more from BBC Radio Derby, BBC Radio Sheffield or Peak FM for travel around our area.

Who co-ordinates a response to a flood event?

Derbyshire County Council is the lead local flood authority and is responsible for co‑ordinating a response by local authorities and the emergency services during a major flood event.

Sandbags

We provide empty sandbags (on a self-fill basis), which can be collected from Matlock Town Hall to help you prepare for flooding when warnings have been issued.  Sandbags, sand and alternative flood protection products are also available to buy from some local DIY stores.

A terrorist attack could occur anywhere using a variety of means.

A newspaper headline - 'Terrorists Attack London - Many Dead'.There have been a number of terrorist attacks in the United Kingdom in the last 20 years. For example the Manchester city centre bomb in 1996 and the London bombings in July 2005.

Terrorism is still a threat. The UK security services assess the current UK threat level to give a broad indication of the likelihood of an attack using the following scale.

  • Low - an attack is unlikely;
  • Moderate - an attack is possible, but not likely;
  • Substantial - an attack is a strong possibility;
  • Severe - an attack is highly likely; and
  • Critical - an attack is expected imminently

A terrorist attack could occur anywhere using a variety of means. The terrorist strategy is to generate fear and prevent or disrupt us from going about our ordinary lives and business. In reality attacks are rare, but well-reported in the media.

Who decides the threat levels?

The Security Service (MI5) is responsible for setting the threat level from terrorism related to Northern Ireland, both in Northern Ireland and in Great Britain.

The Joint Terrorism Analysis Centre (JTAC) is responsible for setting the threat level from international terrorism.

To do this, they consider information gathered through intelligence in the UK and abroad. They also consider how terrorist organisations have behaved in the past.

In some cases, counter-terrorism officials have to use their best judgement when deciding just how close a terrorist group might be to staging an attack. Threat levels do not have an expiry date, and can be revised at any time as the information available to security agents' changes.

Helping protect the local community

The District Council and Derbyshire Constabulary are committed to protecting our local communities and keeping them safe.  The current threat from terrorism and other violent extremism requires us all to look out for activity or behaviour which strikes us as out of place in normal day to day life and to report it to the police.

We want to encourage our local communities to trust their instincts and look out for unusual to help us to continue to keep the public safe.

Terrorism is a crime - if you suspect it, report it!

Don't rely on others.  If you suspect it, report it.  Call Derbyshire Constabulary on 101 or the confidential Anti-Terrorist Hotline 0800 789 321.

Let the police decide if the information is important.  What might seem insignificant on its own could actually provide a vital link to a wider investigation.