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Social media rules and guidelines

Monitoring accounts, responding and replying

We try and respond to as many replies or comments we can, however this isn't always possible.

Our social media accounts are not monitored twenty-four hours a day, seven days a week. It is also easy to miss posts in busy social media traffic.

Our main Derbyshire Dales District Council social media pages are run by the Communications section who will sometimes send your questions off to customer services to find out information for you. This means that it might sometimes take a while before we can get back to you.

If your query is serious, urgent, or involves personal details, please contact the relevant department using their specific contact details. You can also get in touch using our online enquiries form.

Liking and following

Please don't be offended if we don't 'Like' or 'Follow' you on social media. This doesn't mean we don't like you or are not interested in what you have to say, it's just that the numbers can get too high for us to manage.

We sometimes follow or like people who provide information that is pertinent to our work as a local authority (for example central government accounts, local media, and our partners) or those whose information we can pass on for the benefit of many local people.

Occasionally, we'll also try and lend our support to local and national campaigns such as Climate Week, Race Online, and International Women's Day.

There will also be times we'll need to like or follow an account in order to take part in conversations.

Just because we like or follow someone, retweet or share their information, it doesn't mean that we endorse them.

Sharing and retweeting

We try and share or retweet information that we think will be of interest or use to Derbyshire Dales residents, however please don't be offended if we don't retweet something you want us to.

As a trusted organisation, any sharing of information could be seen as endorsement of a particular view, individual or organisation, and it's important that we remain impartial and protect the District Council's reputation.

Blocking and unfollowing

If we block your account, this will probably be because you've followed or liked the council purely to promote a product or service, or you've contravened the rules of a particular social media space (see Moderation).

If for some reason we unfollow you, it might just be that we're going through a sort out or simply cutting down on numbers: if you see that we've unfollowed you, please don't take this a sign of personal rejection!

Moderation

Most online communities have their own rules and guidelines, which we will always follow.

Where possible, we will rely on the measures of protection and intervention which the social networking site already has in place (e.g. against illegal, harmful or offensive content), for example by flagging comments or alerting them to any breaches of the site's terms and conditions.

We also have some of our own rules.

We reserve the right to remove any contributions that break the rules of the relevant community, or any of the following guidelines:

  • be civil, tasteful and relevant
  • don't post messages that are unlawful, libellous, harassing, defamatory, abusive, threatening, harmful, obscene, profane, sexually oriented or racially offensive
  • don't swear
  • don't post content copied from elsewhere, for which you do not own the copyright
  • don't post the same message, or very similar messages, more than once (also called "spamming")
  • don't publicise your, or anyone else's, personal information, such as contact details
  • don't advertise products or services
  • don't impersonate someone else
  • don't post any political comments

Libel

Please take care not to make libellous statements. In law this means a statement that lowers the reputation of a person or organisation in the eyes of a reasonable person. By publishing such a statement we can both get into serious trouble. We will therefore remove, and possibly report, any statement that could be deemed to be libellous.

Pre-election period or 'Purdah'

In the six-week run up to an election - local, general or European - councils have to very careful not to do or say anything that could seen in any way to support any political party or candidate. We will continue to publish important service announcements using social media but may have to remove responses if they are overtly party political.

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General Enquiries

Derbyshire Dales District Council Town Hall, Bank Road
Matlock, Derbyshire DE4 3NN
01629 761 100
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