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Help

derbyshiredales.gov.uk provides information about services provided by Derbyshire Dales District Council and links to services provided by Derbyshire County Council and many other organisations.

Finding information

There are many ways to find information on the website:

  • A link to the sitemap also appears on every page of the website. The sitemap lists all the pages in each category of the website.
  • The search appears on every page and allows you to search the whole site for specific information.
  • The navigation on the top/left of every page is consistent across the whole site to make finding information easier. Links in the left hand navigation show the main sections of the site. Select a section and all sub-sections will appear beneath it.

Online forms

The online forms contain text fields, drop down menus and checkboxes. You should type responses to the questions in the blank boxes and select options from the drop down menus and checkboxes. Mandatory fields are identified by an asterisk. You must provide a response in these fields in order to submit the form.

You can tab between fields, drop downs and checkboxes or use your mouse to navigate. Select the "Submit" button to send the completed form to the council. the various forms can be accessed from various pages throughout the website.

Making payments

Payment can be made using any major debit or credit card except American Express or Diners club cards. Credit cards payers please note: If you are paying by credit card a surcharge of 2% will be added to the amount to cover the cost of the transaction. There is no additional charge for paying by debit card.

You will need to provide some personal details, details of the account you wish to make a payment for, plus your card details. Your transaction will take place within a secure payment system. This means that the transaction is encrypted. Please note is advisable to follow all on-screen instructions to ensure a payment is fully processed.

PDF and Word files

Downloadable documents on the site are in Portable Document Format (PDF) and Word format. To view these documents you may need to download some free software:

Bookmarking pages

You can bookmark pages so that you can find them quickly again in future. To bookmark a page in Microsoft Internet Explorer select Favourites from the menu bar at the top of your screen, then Add to Favourites.

To bookmark a page in Firefox select Bookmarks then Bookmark this page.

Other browsers may require a different procedure. Use the browser's 'Help button' to find out more.

General Enquiries

Derbyshire Dales District Council Town Hall, Bank Road
Matlock, Derbyshire DE4 3NN
01629 761 100
This email address is being protected from spambots. You need JavaScript enabled to view it.