Phones busy - please use online help
- Friday, 12 October 2012 11:09
Derbyshire Dales residents with internet access are asked to seek information about our new waste and recycling collections online rather than phone the District Council's busy helpline.
Comprehensive details about what goes in new recycling bins, together with Frequently Asked Questions (FAQs), a calendar search and a video are all available online.
This week the District Council's Waste Helpline has taken thousands of calls from residents about the new service - and despite putting additional staff into the call centre team, some residents are experiencing delays on the phone.
As another alternative, email your questions to waste@derbyshiredales.gov.uk
A District Council spokesman said: "The calls we are receiving are a mixture of compliments, complaints and queries - absolutely what you would expect with a service change of this scale involving all 33,000 homes in the Derbyshire Dales.
"While each delivery of new recycling containers was accompanied by an instruction leaflet and a collection calendar, it's a fact of life that some people prefer to pick up the phone to talk things through. We anticipated this would be the case, but obviously it means our phone system is operating at absolute capacity.
"Not everyone has internet access, but our message to those that do is please check the detail available online before making your call."
- You can also report a missed collection online
