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Subject Access Requests

We deal with requests from individuals for personal information in accordance with the Information Commissioner's Office Subject Access Code of Practice [PDF 1MB]

All requests must be be made in writing. While it is not compulsory, it would be helpful if you could make your request by completing a Subject Access Request Form [PDF 18KB]. You will also be asked to provide evidence of your identity. If you are requesting a copy of CCTV footage, we would also need a description and full colour photograph of yourself.

You may also need to provide us details to identify the information you want from us. An open ended request for access such as "Give me a copy of all the information you hold on me" will not be sufficient to enable us to locate what you want. It will help us deal with your request more efficiently if you include, the type of information you want, department where it may be held, dates of document, relevant time periods etc.

We will not accept a request by email on the basis that it is not a secure way to exchange personal data and you cannot provide proof of identify via email.

Can someone else make the request on my behalf?

Yes. You can ask a third party, such as your Solicitor to make the request for you. We will need to ensure that the third party making the request is entitled to act on your behalf and would expect to see written authority from you.

Will I have to pay for the information?

Yes. A fee of £10 is payable. The information will not be provided until this fee has been paid.

When can I expect to receive the information?

We will make every effort to provide you with the information as soon as possible and in any event within 40 calendar days. The time limit starts to run from when you have confirmed your identity and paid the fee.

Will I receive all the information I have asked for?

Not necessarily. Sometimes your personal information may contain information about other people. You are only allowed to access information about you and we may withhold or edit information relating to other people.

The Act also contains a number of exemptions which allow us to withhold personal information about you, if providing you with the information could prejudice:

  • The way a crime is detected or prevented;
  • The apprehension or prosecution of offenders; or
  • The assessment or collection of a tax or duty.

What if I am not happy with the way my request has been dealt with?

If you are unhappy about the way your request has been dealt with or wish to object to our decision to refuse to provide you with certain information, you should complain in writing to the Chief Executive at the Town Hall.

If you are still not happy, you can complain to the Information Commissioner.

Data Protection

Town Hall, Bank Road
Matlock, Derbyshire DE4 3NN
01629 761 203
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