Easter arrangements: Our Easter Bank Holiday opening arrangements and waste & recycling collection details are available for viewing.

Compliments and complaints

We take pride in the way we deal with our customers. We try and provide you with efficient and high quality services at all times.

However, we recognise that despite our best efforts sometimes things can and do go wrong. We want to know if you are unhappy or dissatisfied with our service so that wherever possible we can try to put things right

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Complaints procedure

Improving our Service At Derbyshire Dales District Council we take pride in the way we deal with our customers.  W...
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Public liability insurance details

To comply with the Ministry of Justice reforms of liability insurance claims, we can confirm that Derbyshire Dales Distr...
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Councillor complaint

If you want to complain about the conduct of a Councillor of Derbyshire Dales District Council or a member of one of our...
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Local Government Ombudsman

If you feel that you have been unfairly treated by a local authority, you can ask the Local Government Ombudsman to inve...

Complaints Officer

Town Hall, Bank Road
Matlock
Derbyshire
DE4 3NN
Tel: 01629 761 281
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