Help us to help you. Tell us how you currently access our services and how we can improve in our quick online survey.

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SURVEY | Help us to help you

Please tell us how you currently access our services and how you think we could improve in our online survey.

We recognise that, for some customers, visiting our offices or contacting us by phone is their only viable option and we will retain those services for them. However, for an ever increasing number of people, the internet is the “go to” place for their interactions with companies and public bodies.

Derbyshire Dales District Council is currently focused on improving and streamlining its online presence to enable residents to access information, report problems and pay for services at a time and place of their choosing.

We currently offer online access to a large body of information and a number of services, in addition to our payment line but feel that there is considerable room for improvement in how these are presented to our customers. We hope that a user friendly and intuitive service will encourage more people to interact with the District Council online and will result in more efficient services for customers and better use of our increasingly limited resources.

We want to put the customer at the centre of this process and would, therefore, be grateful if you would take the time to complete this questionnaire. Your answers will help us to understand what you would like to be available online, which services you would be likely to use and what, if any, barriers current prevent you from dealing with us online.

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Nominate your community champion

Derbyshire Dales residents are being urged to nominate community champions who make their neighbourhoods tick.

The Chairman of the District of Derbyshire Dales, Councillor Jean Monks (pictured), is inviting nominations for the 2018/19 Community Awards.

She said:

"We want to hear about local people who deserves recognition for the work they do in their local community. They may be the driving force behind a local organisation or an individual who goes out of their way to help others or improve local facilities or the environment."

Nominations can be made now online

The civic role held by Councillor Monks, who represents Hathersage and Eyam, is to establish and maintain links with people in the local community, promoting the interests of the district and the people living and working in it.

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View autumn 2018 edition of Dales Matters

The Autumn edition of our Dales Matters publication is dropping through letterboxes across the Derbyshire Dales this week.

Articles include the Christmas & New Year bins timetable, a schedule of new affordable housing across the district and an update on the future of your waste & recycling collections.

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