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To help you to find out whether we are likely to class you as homeless we have provided an outline of the process we go through.  Please follow the steps below.

Step 1: Where are you looking to live?

In the area covered by Derbyshire Dales District Council?


Step 2: The Derbyshire Dales connection

You can only usually get help from our homelessness service if you have a 'connection to the Derbyshire Dales'. You have this connection if:

  • you have lived in Derbyshire Dales for at least six of the last 12 months; or
  • you have lived in Derbyshire Dales for at least three of the last five years; or
  • you have a parent, brother or sister who has lived in Derbyshire Dales for at least five years; or
  • you work in Derbyshire Dales.

But you may also qualify if you have not got a connection if you:

  • have no similar connection to any other council either; or
  • if you have a very special reason for being in Derbyshire Dales.


Step 3: Can we help?

You may get help from us if you qualify through a Derbyshire Dales connection.  But we must also agree that you are:

  • Homeless, threatened with homelessness or living in unreasonable conditions; and
  • eligible through citizenship or immigration status.

Are you homeless, threatened with homelessness or in unreasonable conditions?

It's obvious that you're homeless if you live on the street, or in temporary accommodation.  But you also count as 'homeless' in other situations - even if you have a roof over your head for that night.

We can class you as 'homeless' if you:

  • are 'roofless' - meaning you have nowhere to sleep tonight; or
  • are threatened with becoming 'roofless' within the next 28 days; or
  • have no legal right to occupy your home, and have been asked to leave by your landlord, or the householder within the next 28 days; or
  • have a legal right to occupy your home but your landlord has evicted you illegally; or
  • live in something 'moveable' (like a caravan of boat) but have nowhere to park or moor it; or
  • can show that it is 'not reasonable' to continue living where you do - because, for example, the council say it's unfit for habitation, or it's very overcrowded, or the landlord is harassing you; or
  • you are living in fear of violence - it could be domestic violence, racial or homophobic harassment, or threats from your landlord, for example.


Step 4: Your household

We have a legal duty to help people who are homeless or threatened with homelessness, but we don't have to provide accommodation for all these people.

We may have a duty to provide you with temporary accommodation if you are classed as being in 'priority need', although there are important exceptions to this.  We will decide if you are in priority need by carrying out a homelessness interview.

Please contact the Homelessness section at the Town Hall on 01629 761311 or 01629 761117 for further information.

We may be able to offer you advice and assistance over the telephone, if not we offer a drop-in service Monday to Friday 9.00 am to 5.00 pm

General comments or queries can be sent via email to: homelessness@derbyshiredales.gov.uk

Homeless Emergency

If you are homeless owing to an emergency situation, outside of office hours or at the weekend, please call Derbyshire County Council for advice and assistance - telephone 08456 058 058 or 01629 532600.

All applicants regardless of their situation will need to fill out a Home-Options application form, and we advise that you do this as soon as you become in any kind of housing difficulty.  It will give us basic information about your housing circumstances and enable us to give you the best advice.

To apply to Home-Options please go to www.home-options.org