If you've contacted us recently in person, by phone, email or via the website please fill in a short online survey about your experience

English French German Italian Portuguese Russian Spanish

Meter fares

The District Council regulates the fares charged for journeys in Hackney Carriage Vehicles (taxis) within the Derbyshire Dales District. The table of fares below shows the fares agreed by the District Council's Partnership and Regeneration Committee on 7 July 2011. The table of fares came into force in September 2011.

Table of Maximum Fares

TARIFF 1 - applies when carrying 4 passengers or less for journeys starting between 7am & 11pm Mondays to Saturdays
MILEAGE Per Unit

Up to 1 mile (1760 yards) 

£3.00
Each additional (146.66 yards)or part  (approx £1.80 per additional mile) £0.15
WAITING TIME
Every 37.5 seconds; (£14.40 per hour)   £0.15

TARIFF 2 - applies when carrying 4 passengers or less for journeys starting between 11pm & 7am on Mondays to Saturdays, all day Sunday & Bank Holidays.    TARIFF 2 – ALSO APPLIES when carrying 5 or more passengers for journeys starting between 7am & 11pm Mondays to Saturdays.  Christmas Eve & New Year's Eve (before Midnight) are not Bank Holidays

MILEAGE Per Unit
Up to 1 mile (1760 yards) £4.50
Each additional (162.96 yards) or part (approx £2.75 per additional mile) £0.25
WAITING TIME
Every 41.66 seconds (£21.60 per hour) £0.25
TARIFF 3 - applies when carrying 5 or more passengers for journeys starting between 11pm & 7am  Mondays to Saturdays, all day Sunday & Bank Holidays.  Christmas Eve & New Year's Eve (before Midnight) are not Bank Holidays
MILEAGE Per Unit
Up to 1 mile (1760 yards) £6.75
Each additional (180.51 yards) or part  (approx £4.00 per additional mile) £0.40
WAITING TIME 
Every 44.44 seconds (£32.40 per hour)    £0.40
Receipts are available from driver

 Fares for Private Hire Vehicles

Please note that the fares charged for the hire of Private Hire vehicles cannot be regulated by the District Council. It is important that passengers always ensure that the basis of the fare has been agreed before the journey commences, especially if that journey goes beyond the Derbyshire Dales boundary.

What should I do if I think I've been overcharged? 

Please note from the table of fares above that the fare charged will vary depending on the time of day, the day of the week and number of passengers.  The same journey will cost more after 11pm or on a Sunday than during a weekday between 7am and 11pm. The fare will also be higher if you are held up in a traffic jam or stop at traffic lights.

If the taxi takes a different route to avoid a known traffic jam this can make the journey longer but it may still work out cheaper than if you had sat in traffic, clocking up 'waiting time'.

All taxi drivers in Derbyshire Dales District are required to comply with the District Council's conditions [PDF 50.4KB] relating to fares and journeys.

Having taken the above factors into consideration, if you think that you have been overcharged and are unable to resolve the issue with the driver/operator of a Private Hire Vehicle, please contact the District Council's Licensing Officer on 01629 761288 or e-mail us: licensing@derbyshiredales.gov.uk. 

In order to assist us in investigating your complaint, you will need to provide the following details:

  • Date and time of the journey
  • Pick up point and drop off point
  • Route taken
  • Fare charged
  • Number of passengers 
  • Details of the vehicle, including the Hackney Carriage/Private Hire vehicle Licence Number. Please note that a Hackney Carriage Vehicle displays a small yellow internal plate in the front windscreen, a large yellow door sticker which identifies the license number of the vehicle and a large yellow plate adjacent to the rear number plate. A Private Hire Vehicle displays a small green and yellow  internal plate in the front windscreen, a large green and yellow door sticker which identifies the license number of the vehicle and a large green and yellow plate adjacent to the rear number plate
  • Driver's Licence Number or name (if known)
  • Your name, address and contact phone number/e-mail address.

Licensing

Town Hall, Bank Road
Matlock, Derbyshire DE4 3NN
01629 761313
This email address is being protected from spambots. You need JavaScript enabled to view it.