Please note any balances showing on our payment portal are not up to date and should be ignored. You can of course pay any amount in the usual way. We are working with our software provider to rectify the problem and are sorry for inconvenience this may cause in the meantime.
Water companies in England and Wales have responsibility for the maintenance and repair of shared sewer pipes. This means you are only responsible for the drainage pipe which serves your own property. Sewer pipes which are shared by more than one property, or run beyond your property boundary, are Severn Trent Water's responsibility.
As well as the private drains serving a single home or business within the boundary of the property, there are a few other types of pipes that are the responsibility of the current owners. These are:
If you have a problem related to the above you should contact Severn Trent Water on 0800 783 4444.