Apologies but we are currently experiencing technical issues with the Touch Tone automatic telephone payment line. The system is unable to retrieve balances on accounts. However, payments can still be made without this functionality. The problem will be rectified as soon as possible.’

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Order new/replacement containers

Broken/missing containers

If your recycling container (blue-lid bin, insert, blue box, blue bag or kerbside caddy) is broken or has gone missing please complete our online form.  We will arrange for a replacement container to be delivered within 10 working days.

If your grey bin or green-lid bin is missing or broken please telephone the Waste Helpline on 01629 761122 to order and pay for a replacement. There is a charge of £20 for a replacement 140 litre grey bin, £25 for a replacement 240 litre grey bin (if you still qualify for the larger bin) and £15 for a replacement 240 litre green-lid bin. We will arrange for a replacement container to be delivered within 10 working days of the payment being made.

If your current container is broken, please leave it in an accessible place so it can be collected when the new container is delivered.

Brand new properties

If you have moved into a brand new property there is an initial set up charge of £20.00 to receive a 140 litre grey wheeled bin for household waste. A 240 litre green-lid' bin for green waste, a 240 litre blue-lid bin for recycling and a kitchen and kerbside caddy are provided free of charge when payment is received for the grey bin.

In some cases you can apply for a larger grey household waste wheeled bin (240 litre). The charge for a 240 litre grey bin is £25.00.

Please contact us to order wheeled bins. Payment must be made before the bins are delivered.

How to Pay

Telephone us on 01629 761 122 to pay by credit/debit card**.

Call in to the Matlock Town Hall and pay by credit/debit card, cheque*

Send a cheque* or postal order* to

Waste Management
Derbyshire Dales District Council
Town Hall
Bank Road
Matlock
DE4 3NN

* made payable to Derbyshire Dales District Council
**Please note there is a 2% surcharge on all payments made by credit card.

A picture of a blue-lid bin with the text When is my collection? alongside

Waste

Town Hall, Bank Road
Matlock, Derbyshire DE4 3NN
01629 761 122
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