Comments, Compliments, Suggestions and Enquiries

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Comments, Compliments, Suggestions and Enquiries

At Derbyshire Dales District Council we take pride in the way we deal with our customers and try to provide the highest quality services at all times. We welcome your views on the District Council and its services. These can be general comments, suggestions or compliments. We also recognise that despite our best efforts things can go wrong. When this happens we need to know. This helps us deal with your problem and prevent it occurring again. When things go right and you tell us, it lets us know we are maintaining our high standards.

Additionally, you can use this form to request information from the website directly relating to particular services.

What happens next?

All feedback is passed to the relevant officer, and / or relevant organisation.
If you provide us with your contact details you will be notified who it has been passed to.
Where possible we will reply to you within 10 working days, notifying you of the progress or outcome.
All feedback is carefully considered by the District Council and used to ensure the highest standards of services are provided.

Request for Service - Comments, Compliments, Suggestions and Enquiries

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We will keep a record of the sender's Internet Protocol address (which is unique to the sender's computer), the date we received the form, and the content for back-up and archive purposes. We will also use this record to identify senders of any malicious content under the Protection from Harassment Act 1997. We will keep this record for a maximum of three months.

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